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Resource and Workflow Management
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SLA Insight

SLA Insight

Track turnaround times from submission to feedback to improve resource management.
about the problem

Enhancing SLA Visibility with Real-Time Feedback Insights

Without centralised tracking, educators and administrators lack SLA visibility. Real-time insights into feedback turnaround times are crucial for improvement and resource allocation. This gap hampers optimisation efforts and SLA consistency.

The challenge

Managing SLAs Across Courses

Fix this for me

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  • Managing diverse courses with varying requirements can be challenging.
  • Inefficient tracking of turnaround times hampers SLA compliance and service consistency.
  • Delays in feedback negatively affect student satisfaction and learning outcomes.

    • Boost Performance: Track Turnaround Times

    Graide's SLA Insight feature offers a proactive solution to the challenges of managing SLAs across courses and improving resource management.

    Real-Time Turnaround Tracking

    Stay on top of submission to feedback times in real-time for every course. Gain detailed insights into meeting SLA goals, which helps to monitor performance and identify areas for improvement.

    Performance Assessment and Optimisation

    Monitor turnaround times to accurately assess performance and optimise feedback processes, ensuring consistent SLA compliance. Educators can identify delays and enhance course efficiency.

    Resource Allocation Efficiency

    Pinpoint feedback bottlenecks and redistribute resources using turnaround time insights to streamline operations, minimise delays, and boost overall efficiency.